We Take Complaints
Seriously.
We are committed to providing the highest standard of service. If you are not satisfied with any part of our service, we want to know so we can put it right.
Independent
Handled fairly and impartially.
Confidential
Your information is secure and private.
Prompt
We aim to resolve complaints quickly.
Improvement
We use feedback to improve our service.
Our Commitment To You
We will acknowledge your complaint within 2 working days
We will investigate your complaint thoroughly and fairly
We will keep you updated throughout the process
We will aim to resolve your complaint within 8 working days
If you are still not satisfied, we will explain your next steps
How To Make A Complaint
It's easy to tell us if something has gone wrong. You can make a complaint using any of the methods below.
In Writing
Send us your complaint by post to our registered office address.
Make A Complaint
Fill in the form below and we will acknowledge your complaint within 2 working days.
How We Handle Your Complaint
We Acknowledge
We will confirm receipt of your complaint within 2 working days.
We Investigate
We will review all the details carefully and may contact you for more information.
We Respond
We aim to provide our full response within 8 working days of acknowledgment.
We Resolve
We will work to resolve the issue and put things right where we can.
Next Steps
If you remain dissatisfied, we will explain your right to escalate your complaint.
Escalate Your Complaint
If you are not satisfied with our final response, you can refer your complaint to an independent body for review.
You must refer your complaint within 6 months of our final response
They will review your complaint independently and fairly
Financial Ombudsman Service
If we are unable to resolve your complaint, or if you are not satisfied with our final response, you can refer your complaint to the Financial Ombudsman Service (FOS) for an independent review at no cost to you.
Financial Ombudsman Service
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Your Feedback Helps Us Improve
Every complaint we receive helps us identify areas where we can improve. We appreciate you taking the time to let us know.
4.0/5
Trustpilot
Verified Rating
1,200+
Clients Helped
Across the UK
We're Here To Help
If you have an issue, let us know. We're committed to putting it right.
Fair & Impartial
We handle every complaint fairly.
Transparent
Clear communication at every step.
Accountable
We take responsibility and act on feedback.
UK Bound
Registered in England & Wales
Secure & Confidential
Your information is safe and encrypted
No Hidden Fees
Complaints are handled at no extra cost
Trusted by 1,200+
Clients helped across the UK