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Support & Resources

FINANCIAL
SUPPORT &
RESOURCES.

We believe cost should never be a barrier to justice. Explore our discretionary discount options, flexible payment plans, and free UK support services — all in one place.

Flexible

Payment Plans

Discounts

Available

Free

Eligibility Check

100%

Confidential

Discretionary Discounts

We May Be Able to Help More Than You Think

Cost should not prevent you from getting justice. We offer discretionary discounts on a case-by-case basis for a range of circumstances. Contact us confidentially — everything is assessed individually and there is no obligation.

Key Worker

NHS & Key Workers

We recognise the contribution of NHS staff, emergency services, teachers, and other key workers. Contact us to discuss a discretionary reduction on any service.

Student

Students

If you are in full-time education and have been affected by fraud or an incorrect credit marker, we may be able to offer a reduced rate or deferred payment arrangement.

Hardship

Vulnerable Circumstances

Clients experiencing serious financial hardship, mental health challenges, domestic abuse situations, or other vulnerable circumstances may qualify for a goodwill reduction.

Case by Case

Goodwill Discounts

We assess every client individually. If you have a strong case but genuinely cannot afford the full fee, speak to us — we would rather help you than turn you away.

Referral

Referrals

If you were referred by a previous FixMyFile client, we may offer a loyalty discount. Mention your referral when you get in touch.

Military

Armed Forces & Veterans

Current serving military personnel and veterans may be eligible for a discretionary discount. We are proud to support those who serve.

Important: Discounts are discretionary, not guaranteed, and assessed individually based on circumstances and case type. They cannot be combined with other offers and are subject to our standard Terms & Conditions. Contact us in confidence to discuss your situation — there is no obligation.

Flexible Payments

Can't Pay in Full?
We've Got You.

Payment plans available for eligible clients — split your fee over 1 to 6 months with zero interest and no credit check required.

Less than 2 minutes · No credit check

How It Works

  • Minimum 50% upfront deposit
  • Remainder split 1–6 months
  • Zero interest, zero credit check
  • Subject to affordability assessment

Who Qualifies

  • Disposable income under £1,500/mo
  • UK resident aged 18+
  • Valid payment method required
  • Pass a short eligibility check

Crisis Support Lines

If you need urgent mental health or financial crisis support

Samaritans (24/7)

116 123

National Debtline

0808 808 4000

Free UK Services

Free Support Resources

Trusted UK charities and government services — all free to access, no matter your situation.

StepChange Debt Charity

Free, expert debt advice and practical solutions

Free debt advice
Debt management plans
Budget planning

National Debtline

Free, confidential debt advice service

Free advice
Sample letters
Fact sheets

Citizens Advice

Free, impartial advice on debt, benefits, and more

Face-to-face advice
Online resources
Legal guidance

Turn2us

Help finding benefits and grants you're entitled to

Benefits calculator
Grant search
Financial guidance

MoneyHelper

Free and impartial money guidance

Budget planner
Benefits info
Pension guidance

GOV.UK Benefits

Check what benefits you can get

Benefit finder
Application help
Eligibility checker

Mind

Mental health support and information

Crisis support
Local services
Online community

Samaritans

24/7 emotional support — free to call

24/7 helpline
Anonymous
Free to call

Anxiety UK

Support for anxiety and stress disorders

Therapy services
Support groups
Resources

National Careers Service

Free careers advice and guidance

Career advice
Skills assessment
Job search help

Jobcentre Plus

Help finding work and claiming benefits

Job matching
Universal Credit
Work coaches

Shelter

Housing and homelessness charity

Housing advice
Legal help
Emergency support

Crisis

Support for people experiencing homelessness

Housing support
Education
Employment help

Civil Legal Advice

Free legal advice if you qualify

Free legal advice
Means-tested
Telephone service

LawWorks

Free legal advice clinics across the UK

Free clinics
Pro bono help
Legal resources
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